Case Studies

CTE's solutions featured in the world’s largest independent distributor of new aviation parts case study by Nicholas D. Evans in his book 'Business Agility. Strategies for Gaining Competitive Advantage'

Excerpts from: Nicholas D. Evans - Business Agility: Strategies for Gaining Competitive Advantage Through Mobile Business Solutions, page 128 – 131, Published by Financial Times Prentice Hall, 2001, ISBN 0130668370.

The world’s largest independent distributor of new aviation parts and a leading provider of inventory information services. The company represents some 180 quality manufacturers and distributes and markets parts to more than 13,000 general aviation operators and 300 airlines worldwide.

For key customers, This aviation parts distributor provided a FreeStock program where they performed monthly onsite inspections of part quantities at customer warehouses and replenished their inventory where necessary. This process was time-consuming and manual. This aviation parts distributor wanted a way to increase their level of service for these customers, improve date accuracy while performing inventories, and to shorten the cycle times in order to deliver the service to additional customers.

This aviation parts distributor knew they needed an automated solution for the FreeStock program. They implemented a wireless solution using software from CTE together with Symbol SPT 1700 handheld devices [with a bar code scanner] in order to better serve their customers and automate the process. Their approach was to ensure strong user acceptance by first working with CTE in order to develop prototypes that could be demonstrated to end users. This interactive approach helped them to refine the functionality on the device and test the solution early on.

While the Symbol devices already contained a wireless modem, the decided to leverage both wired and wireless connectivity since in some customer warehouses it was difficult to gain a strong wireless signal.

This aviation parts distributor estimates costs savings of over $1 million due to the reduced time to perform these parts inventories at customer warehouses. They have seen the time requirement drop from about half a day to under one hour. Additionally, the solution has enabled them to increase customer satisfaction with more accurate reporting and more timely restocking, and to offer the [FreeStock] service to more customers.

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About Billing Concepts

Billing Concepts, Inc. (BCI) has proven itself as the leader in the telecommunications billing industry. Billing Concepts’ product suite offers outsourced billing solutions through a wide range of proprietary LEC processing products and wireless Internet clearing and settling services. The LEC bill processing is currently the core business at Billing Concepts. This comprehensive billing system collects long distance charges from telephone users on behalf of more than 1,300 local telephone companies, including long distance companies and operator service and information providers.

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About CTE

CTE, a CMMI Level 5 next-generation business lifecycle solutions provider, has a focus on building and integrating business applications. CTE’s core competency lies in its collaborative delivery model, a solution delivery approach that aligns business, technical, and user stakeholders; includes partner technologies and services as necessary; and delivers end-to-end solutions on a fixed price and fixed time frame basis.

CTE’s business model is based on a global delivery model foundation, which stays close to the customer and yet optimizes the value of the solution offered.

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