CTE, a leading provider of Real-Time Enterprise (RTE) solutions and Hospital are pioneering a business solution that promises healthcare in real-time through a first-of-its-kind Patient Portal.

Hospital (GRH) in Kitchener, Canada, provides patient-centered care to more than 450,000 residents in the Waterloo Region. Given their large and expanding patient base, Hospital felt the need for an innovative application to create a virtual medical ‘facility’ to service patients 24X7, 365 days a year. The virtual medical ‘facility’ would help the hospital improve the overall patient experience and increase its capacity to serve the patients better and in real-time.

To create this facility, a senior management team from Hospital, led by CIO Glen Kearns, attended CTE’s one week Cambridge Executive Workshop (CEW), an intensive program where corporate executives collaborate to identify and develop innovative solutions.

Executives and their staff designed the Patient Care Portal – an Internet based system that enables patients to benefit from the following features:

• Personalized treatment plan with educational content support.
• Personalized ‘Health Tracker’ - the patient can set custom parameters that generate a guided calendar for tests and procedures
• Capability to self-monitor side effects of treatment
• Online pharmacy linked tightly to the overall hospital system
• Appointment booking, rescheduling, etc
• Ability to maintain personalized medical information online for sharing between the patient and hospital medical staff

“In an industry, where privacy and regulatory issues have generally held back providers from taking a pioneering step in their customer care programs, Hospital sends a clear signal to others – embracing innovation in measured steps is possible, and higher and personalized service will reshape a patient’s experience and satisfaction,” says Anand Daga, Vice President, Business Innovation Services, CTE Inc.

Commenting on the CEW experience, where CTE inspired Hospital to innovatively integrate RTE technology with their business processes, Glen Kearns, CIO of Hospital, says: "Our whole senior team was really excited and wanting to push us forward... We are all fired up and ready to go!"

Patient Care Portal in conjunction with a Management Decision Support Module is expected to yield an annual impact of 600K with further savings with increased development through additional revenues and elimination of operational inefficiencies.

About Hospital
Hospital is a 500-bed comprehensive community hospital. It provides patient-centered care to more than 450,000 residents in the Region of Waterloo and the surrounding communities. About 2500 professional staff and 800 volunteers help the hospital offer healthcare services such as Childbirth and Children's Program, Medical Program, Surgical Services, Oncology Program, Complex Continuing Care Program, Rehabilitation Care Program, Emergency Services, Administrative and Clinical Support Services, Psychiatric and Mental Health Program, Critical Care Services and Renal Program.

About Billing Concepts
Billing Concepts, Inc. (BCI) has proven itself as the leader in the telecommunications billing industry. Billing Concepts’ product suite offers outsourced billing solutions through a wide range of proprietary LEC processing products and wireless Internet clearing and settling services. The LEC bill processing is currently the core business at Billing Concepts. This comprehensive billing system collects long distance charges from telephone users on behalf of more than 1,300 local telephone companies, including long distance companies and operator service and information providers.

About CTE
CTE, a CMMI Level 5 next-generation business lifecycle solutions provider, has a focus on building and integrating business applications. CTE’s core competency lies in its collaborative delivery model, a solution delivery approach that aligns business, technical, and user stakeholders; includes partner technologies and services as necessary; and delivers end-to-end solutions on a fixed price and fixed time frame basis.

CTE’s business model is based on a global delivery model foundation, which stays close to the customer and yet optimizes the value of the solution offered.

For more information, please visit www.ctepl.com or e-mail us at info@ctepl.com.