About CTE, the leader in Real-Time Enterprise Solutions, has helped the Energy Company build several RTE applications that help the utility giant improve customer satisfaction and productivity.

In its Annual Report 2003, The Company has described three applications - Smart Bill, OSCAR and OTIS, saying: “This was a year of listening to and meeting our customers’ needs… new technology and innovative ideas… enhance your quality of life, at home, at work and in our community…”

Describing the Smart Bill, the Annual Report says: “The Company launched a new customer information and billing system in June. The project launch incorporated the integration of 29 operating system interfaces ranging from geographical information systems, meter reading, bill printing, and payment transactions to outage management systems.” The report adds: “The Company ’s new one-bill consolidates all services into one, easy-to-use statement.”

The report also elaborates on Outage Trending Information System (OTIS), a central outage information repository powered in real-time, which enables The Company to track power outage trends and be more proactive in providing reliable electric service. “The system captures important electric outage information and enables The Company to set up notification criteria for monitoring circuits and frequent outages. Through proactive infrared thermography, The Company routinely scans The Company substations, overhead distribution lines, and underground distribution cabinets to locate hot spots and schedule repairs of potential failures before they occur,” the report says.

The Annual Report then goes on to elaborate the benefits of the Optimal System Control of Aquifer Resources (OSCAR) application that provides a dashboard view of well data and allows for trend identification and system optimization, thereby improving decision-making that directly impacts water quality, mitigates environmental impact, and helps to address breakage/leakage. The report says: “OSCAR allows The Company to decrease the amount of water drawn from the Floridan Aquifer, and increase the quality of water to meet our customers’ water demands.”


About CTE
CTE, a CMMI Level 5 next-generation business lifecycle solutions provider, has a focus on building and integrating business applications. CTE’s core competency lies in its collaborative delivery model, a solution delivery approach that aligns business, technical, and user stakeholders; includes partner technologies and services as necessary; and delivers end-to-end solutions on a fixed price and fixed time frame basis.

CTE’s business model is based on a global delivery model foundation, which stays close to the customer and yet optimizes the value of the solution offered.

For more information, please visit www.ctepl.com or e-mail us at info@ctepl.com.