Business Challenges |
A Utility Company is an energy
management company assisting clients
develop and implement energy strategies
designed to meet their specific needs.
In partnership with their clients,
the Utility Company creates a corporate-wide
Strategic Energy Plan that allows
clients to manage their energy expenses
with fewer internal resources. The
Strategic Energy Plan utilizes the
expertise of the Utility Company professionals
to deliver measurable savings to their
clients.
the Utility Company identified the
need to provide industry-leading service
to its customers and so engaged the
services of CTE to conduct the Clarify
phase of the Software Development
Life Cycle (SDLC).
In the Clarify Phase, CTE reviewed
the Utility Company’s current
infrastructure and processes and then
presented their findings and recommendations
to senior executive team at the Utility
Company. These included identifying
opportunities for technology enablement,
a project road map and a functionality
matrix that captured the Utility Company’s
technology vision.
One of the major findings of the Clarify
phase was that the bulk of the challenges,
as well as the opportunities arose
from the process by which the Utility
Company collects, retains and manages
its information. It was recommended
that the Utility Company address this
problem by developing a Customer Bill
Management system (CBMS).
|
| Solution |
| CTE developed multiple
applications to enable business efficiency
and improve operations of the Utility
Company. CTE proposed the Client Bill
Management System (CBMS), a web based
custom software, which acts as a single
repository for all the utility rates,
supplier contracts, and client invoices,
utility and supplier information, client
information etc.
The application helps the Utility
Company recalculating the invoices
for any errors as well as doing variance
checks. It has many useful tools like
Rate Comparison, budget, savings etc.
A messaging queue is in place for
the analysts. |
| Benefits |
| The application is geared
towards automating tasks of Client Energy
Manager (CEM) and Risk Management groups,
as well as provides greatly enhanced
reporting capabilities, and a single
structure for data storage. A secondary
benefit of this application is that
creating a database structure to store
this information will allow the Utility
Company to present this information
to clients in a more streamlined and
real time format. |
