The customer is a premier provider of adaptable shipping solutions that reduce costs, increase productivity, and improve overall customer satisfaction. They are a national sales and service leader of integrated multi-carrier shipping and receiving solutions. They have been helping businesses of all sizes to automate and improve the efficiency of their shipping and receiving functions, thereby reducing costs. They provide complete end-to-end shipping solutions, which streamline and reduce the costs of small parcel and LTL shipping operations.

Challenges
The challenge was to develop a solution which would not only support air carriers but support motor freight carriers and any carrier with electronic invoicing capabilities. The solution had to support the following carriers: Airborne Express, FedEx (FedEx Express and FedEx Ground), and United Parcel Service (UPS). They chose CTE because of our vast experience, quality, and affordability.

Solution
CTE came up with an intuitive application that allows companies to achieve significant cost reductions by analyzing their carrier-parcel operations. Customers can obtain reimbursement of overcharges and avoid unnecessary costs through identification of procedural, destination, weight, and dimensional errors. The application's accessible information permits corporations to determine reliable carriers, requesting refunds and negotiating better shipping rates. Cost savings, coupled with management’s improved insight into shipping processes and billing efficiencies, provide immediate and measurable benefits to the customers.