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| Government agencies worldwide face a host
of challenges on their journey toward high performance.
They are faced with goals that need highly agile and ambivalent
approach. Government agencies need to enforce the law
while facilitating trade, protect against potential threats
while promoting a customer-service environment. Manage
the impact of shifting commerce, immigration and travel
trends, battle against the continued threat of terrorism
while continue to handle increased workloads in the face
of personnel and budget shortages. |
| On one hand the budgetary constraints,
legislative mandates and citizen demands can put significant
strain on service delivery, on the other hand, citizens
have become used to businesses that deliver information
and services electronically, through a variety of channels,
and in a personalized, secure way. Increasingly, they
are expecting the same level of convenience from public
agencies. Today, however, the average citizen or business
typically deals with a wide range of separate departments
and officials rather than having a single entry point
to government-provided services. This isolated "silo"
approach hinders and discourages private sector interaction
with government; it also results in inefficient use of
resources, fraudulent manipulation, and missed opportunities
for public-private partnerships. |
| Collaboration and coordination among agencies
is key to providing flexible, lower-cost service, but
can be hindered by existing systems and processes. Opportunities
exist to break down service silos, adapt technologies
and leverage existing information. |
| To meet the objectives and address these
problems, the technology initiatives and programs of various
Government agencies today strive to: |
- Provide seamless, single-point access to public
services, around the clock, supported for any device
(PC, mobile phone, etc.).
- Improve information flow and access among agencies,
enabling more effective analysis and decision-making.
|
| But linking systems is only the first step
to truly connecting government. The power and promise
of software innovation increasingly lives in the realm
of managing the human activities at the process level:
gaining insights, making decisions, reacting to change,
and coordinating resources. This new level of innovation
leads to the ability to: |
- Empower public employees to find and act on the
information they need, when they need it, and to provide
a higher level of service.
- Streamline and rationalize operations across agencies,
thereby reducing waste and fraud
- Foster economic development by encouraging private
sector participation in government.
|
| Only through innovative software solutions
is this type of breakthrough possible. Transforming government
into "e-government" requires continuous change.
To remain adaptable and agile in the face of this change
government agencies need an adaptable IT infrastructure
and software that can be used for developing and extending
online services. |
| CTE provides powerful, integrated applications
and business solutions that help connect information,
people, systems, and devices. Innovative software solutions
developed by CTE help governments and their constituents—other
agencies, citizens, businesses, and intermediaries—quickly
and easily access information whenever and wherever it
is needed. |
| CTE has worked with various government
agencies to assist them in achieving their mission of
helping people by providing the tools, knowledge and proven
methodologies that deliver high performance. CTE collaborates
with governing bodies throughout the United States to
develop innovative business applications that create high
performance government capabilities. CTE also offers its
unique “zero cost” SOA migration services
that enable Government agencies to leverage existing IT
investments, while adding incremental business functionality
and capabilities within existing budgetary constraints. |
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