Transformation Solutions

Optimize Business Process

CTE’s Business Optimization services aims at cost reduction through process optimization. Cost reductions are a necessity in today's economy and internal support groups are a frequent cost reduction target. Business Process Outsourcing teams and support teams need to ensure that their services are clearly defined and aligned with business needs. CTE provides range of cost-effective services such as Data Management, Lead Generation, Financial Services and Customer Support services. We have been providing services to banking, financial services, and insurance (BFSI), Security and Energy & Utilities successfully.

CTE provides various types of services. Right from call center having only call dispatching activity to skilled call centre that manages in bound and out bound customer calls, data entry, data verification services. We provide a single point of contact (SPOC) for end-users who need help. Without this single point of contact an organization would face major losses in time spent on looking for ways to fix issues and get help.

Often, many departments in organizations have manual and mundane tasks that consume a lot of staff hours that could otherwise be spent on more productive and profitable tasks. As more and more companies are choosing to outsource these tasks, CTE provides outsourcing solutions in back office processes for the BFSI segment. CTE's services help organizations streamline processes, improve turnaround time, and reduce costs. CTE is delivering a range of services to different divisions in the BFSI segment. CTE combines specialized knowledge and expertise with solid execution to deliver analysis and/or verification work for back office operations and accounting.

Some of the routine activities carried out by CTE's team include:

BFSI

• Confirmation and follow up on payments of SWAP transactions
• Review trades
• Follow up on payments of FXOptions and Non-deliverable forward transactions.
• Identify discrepancies in payments and resolve them
• Reconcile international and domestic accounts
• Tally broker payments
• Data entry of AP invoices

Energy & Utilities

• Invoice data management
• Invoice data review
• Quality Audits
• Rate Comparison
• Data Modification
• Data Entry
• Data Analysis

Security

Data Capture and Validation

Data Entry and verification

Document management