CTE’s Oracle Managed Services group can reduce your adminstration costs by up to 75% through the use of offshore resources. Our Oracle-certified DBAs and application specialists are available 24x7 and provide guaranteed response times.

Our managed services providers use secure, high-speed Internet connections and have the required tools and technologies to manage your database and applications remotely. You have access to an online issue tracking application where you can enter and track routine requests and issues. A US-based help and support desk at our Dallas, TX, office takes responsibility for all deliveries, coordinating all tasks and reporting progress. You can call our toll-free US number to request assistance for any database issues.

DBA Activities
	Routine activities such as:
	• Database backup and recovery. • 24x7 monitoring of servers and log files. • Installation of database patches. • Installation of operating system patches. • Periodic reports.

	Customer-initiated activities such as:
	• Implementation of recommendation for performance tuning. • Making changes to index files and other critical files. • Making version upgrades. • Change of system configuration, etc. • Adding new services or features to the existing system.

	Emergency activities such as:
	• System down. • Connection not happening or misbehaving. • Response time is very high. • Failure of server components.

You can use our remote DBA:
• If you are considering outsourcing your DBA activities to reduce cost.
• You need a regular DBA but have not hired one due to the prohibitive costs.
• If you need additional support and a back-up for your existing in-house DBA, especially during peak times or when your in-house DBA is on vacation.

Why should you outsource your Database Administration to CTE?
• Reduce your technical and financial risks.
• Decrease costs of staff and equipment.
• Achieve levels of security and reliability at costs lower than what they would be if you built the same in-house infrastructure.
• 24x7 support with state of the art communication links and several back up options as contingency plans.

Oracle Application Specialists
CTE provides full Oracle E-Business Managed Services support for Oracle version 10.7 and higher. Our services include:
• Security
• Auditing
• User Administration
• Reports
• Patch Management

CTE reduces the complexity and cost associated with managing Oracle applications through the use of near-site account managers.