| Get The Message? Agent and Alert Technology
Takes Center Stage |
Excerpt from article in Modezilla (www.modezilla.com)
February 20, 2002 by Eye Modal
Sure, a lot of it will initially be Spam, since this is virgin territory
when it comes to the hucksters and hypesters of the world. The noise level
will eventually die down as consumers scream loud enough and legislators
pass laws might eventually make senders responsible for taking up your precious
airtime and bothering you with unsolicited messages and alerts. Consumers
might also grow weary of all the interruptions and simply turn their cell
phones or wireless PDAs off, in effect slamming the door on pesky sales
people.
This is why we believe that although agent and alert technology will be
a nifty add-on in the consumer world, they will fast become critical technologies
on the business side. Just think of it! You are driving to that all-important
meeting with the CEO of ABC Co., when your cell phone beeps and alerts you
that the stock has just plummeted and the executive team is under investigation
for bailing out early on a little insider trading info (Holy Enron!). Instantly,
your virtual agent kicks in to queue up your next calendar appoint and,
if necessary, change your airline and hotel reservations.
A company on the cusp of this curve is Cambridge Technology Enterprises,
based in trend and liberal Cambridge, MA. The company has developed a wireless
portaling technology that is designed to optimize time-sensitive business
operations, with a particular emphasis on field service workers - those
in-the-trenches types who make a habit of feeding revenue into a company's
bottom line. The technology can be used to issue alerts and such, but its
real value is in its ability to find the right people in the right location,
and then tie actions into the messaging proposition.
For example, one early Cambridge Technology Enterprises user is the U.S.
Air Force, which tested the technology at a base in Utah to track maintenance
and parts of F-16 aircraft around the world. The system tracks the assembly
kits needed by the maintenance workers to keep the F-16's flying, and alerts
workers as to where these parts are needed at any given point of time in
the world. Since it operates in a real-time mode, it has cut the time spent
from 26 to two hours, and saves roughly $12 million a year! One other client
uses the system to beef up customer service, and to bill clients for time
spent on the job via their cell phones...
About Cambridge
Technology Enterprises Inc.
Cambridge Technology Enterprises (CTE), a CMMI Level 5 next-generation business
lifecycle solutions provider, has a focus on building and integrating business
applications. CTE’s core competency lies in its collaborative delivery
model, a solution delivery approach that aligns business, technical, and
user stakeholders; includes partner technologies and services as necessary;
and delivers end-to-end solutions on a fixed price and fixed time frame
basis.
CTE’s business model is based on a global delivery model foundation,
which stays close to the customer and yet optimizes the value of the solution
offered.
For more information, please visit www.ctepl.com,
or e-mail us at info@ctepl.com.
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