CTE Press Releases

Main Street America Group chooses Cambridge Technology Enterprises to standardize information processes

CAMBRIDGE, Mass. - June 19, 2003 - Cambridge Technology Enterprises (CTE) Inc., a leader in collaborative business innovation services that accelerate the deployment of enterprise applications, has been selected by Main Street America Group to centralize and standardize customer and company information and automate data collection and analysis. This solution will provide a platform for the company to create new business opportunities, improve customer service and satisfaction, and increase profitability.

Main Street America Group (MSA), with headquarters in Jacksonville, FL and Keene, NH, provides insurance products and services in 16 eastern states, writing more than $700 million in premiums each year through its property and casualty insurance companies, National Grange Mutual, Old Dominion Insurance, and Main Street America Assurance. The Independent Insurance Agent is the sole distribution channel of MSA Group’s insurance and bond products.

MSA’s goals are to consolidate data that has been spread among a mainframe, various databases, Excel spreadsheets, and paper. This system caused employees to spend an inordinate amount of time trying to retrieve and analyze data and often prevented them from capturing necessary information. In addition, variations in practices among regions meant that staff often had to collect and re-enter information for analysis.

Cambridge Technology Enterprises’s technology and business experts are meeting this challenge by creating “Agency Management @ the Desktop”. It will improve information flow and collaboration throughout the company. Because MSA distributes its products through a network of more than 1100 independent insurance agents, the company plans to extend the system to their agents, helping them grow and manage their business with greater efficiencies.

MSA began the project by participating in Cambridge Technology Enterprises’s well-known Cambridge Executive Workshop, an intensive three-week program where corporate executives and staff collaborate to identify new ideas and move them to deployment. During the Workshop, MSA set goals to improve the data management system and find a means to better leverage the company’s core business knowledge and customer experience in order to create growth and profitability opportunities.

The new system devised by MSA and Cambridge Technology Enterprises will give MSA a clear view of all agencies and their loss ratio and growth and retention indicators. The company predicts improvements in loss ratios, growth, retention, and efficiency, because of the technology innovation offered by Cambridge Technology Enterprises.

“Cambridge Technology Enterprises has helped us develop much more than a technology solution,” explained Kelly Stacy, Senior Vice President of Marketing and Field Operations of Main Street America Group. “The Workshop allowed us to see that we could use this for more than managing data flow. The system that Cambridge Technology Enterprises will help us develop should increase customer satisfaction, create new marketing opportunities, and increase profitability for our customers, and us” - Stacy said.

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About Cambridge Technology Enterprises Inc.

Cambridge Technology Enterprises (CTE), a CMMI Level 5 next-generation business lifecycle solutions provider, has a focus on building and integrating business applications. CTE’s core competency lies in its collaborative delivery model, a solution delivery approach that aligns business, technical, and user stakeholders; includes partner technologies and services as necessary; and delivers end-to-end solutions on a fixed price and fixed time frame basis.

CTE’s business model is based on a global delivery model foundation, which stays close to the customer and yet optimizes the value of the solution offered.


For more information, please visit www.ctepl.com, or e-mail us at info@ctepl.com.