5 Steps to Next-Gen Managed Services

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Managed Services
July 06, 2020
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5 Steps to Next-Gen Managed Services

Cloud computing has become mainstream and organizations are using cloud to support some or the other aspects of their business to stay relevant in the fast paced, digitally transforming world.

Ever since its evolution, any sort of technological innovation is partially or wholly dependent on cloud. Cloud has come a long way from just addressing storage concerns to playing a critical role in sustainability of businesses. With Cloud computing gaining huge momentum, 60 to70 percent of all software, services and technology spending will be cloud-based by 2020, as predicted by Forbes. Businesses can transform and grow exponentially with the right mix of cloud solutions and can scale up productivity while reducing costs of their ageing IT infrastructure.

Amazon’s Web Services platform has established itself as the default infrastructure provider for startups, and enterprises. Given the benefits of dynamic scaling, time-to-value, and collaboration, cloud computing has been adopted globally.

The Challenge

What do we need?

Consistent operations management and predictable results by following ITIL® best practices; with artificial intelligence, automation and tooling to increase efficiency, and reduce operational overhead and risk.

CT Solution

As a certified AWS MSP, CT mastered Next-Gen Managed Services with 5 simple steps. CT Cloud Managed Services capabilities range boosted with AWS managed tools.

AWS provides a set of management tools that allow one to programmatically provision, monitor, and automate all the components of a particular cloud environment. Using these tools, CT maintains a consistent control without restricting development velocity. To easily control all parts of cloud infrastructure, AWS provides set of management tools that work together and are integrated with every part of the AWS platform.

Provisioning

AWS CloudFormation is a service that provides a common language to describe and provision all the infrastructure resources in cloud environment. CloudFormation allows to use a simple text file to model and provision, in an automated and secure manner, all the resources needed for applications across all regions and accounts. Once everything is modelled, this text file serves as the single source of truth of cloud environment. This can also create a collection of approved CloudFormation files in AWS Service Catalog to allow organizations to only deploy approved and compliant resources.

Configuration Management

AWS OpsWorks is a fully-managed configuration management service that hosts and scales Chef Automate and Puppet Enterprise servers. OpsWorks eliminates the need to install and operate your own configuration management systems or worry about scaling its infrastructure. It also works seamlessly with your existing Chef and Puppet tools. OpsWorks will automatically patch, update, and backup your Chef and Puppet servers as well as maintain the availability of them. OpsWorks is great choice if you are an existing user of Chef or Puppet.

Monitoring and Logging

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS. You can use CloudWatch to collect and track metrics, collect and monitor log files, set alarms, and automatically react to changes in your AWS resources. CloudWatch can monitor AWS resources such as Amazon EC2 instances, DynamoDB tables, and RDS DB instances, as well as any custom metrics or log files generated by your applications. CloudWatch also provides a stream of events describing changes to your AWS resources that you can use to react to changes in your applications.

Governance and Operations Management

AWS provides a set of services for systems and operations management that allows to control infrastructure resources with proper governance and compliance. AWS Systems Manager can quickly view and monitor all the resources and automate common operational tasks, such as patching or state management. Systems Manager provides a unified user interface, enabling to easily manage cloud operations activities in one place. You can also use AWS CloudTrail for logging user activities within your organization and AWS Config for inventorying all configurations across your resources.

Resource Optimization

AWS Trusted Advisor is an online resource to help you reduce cost, increase performance, and improve security by optimizing your AWS environment. Trusted Advisor provides real-time guidance to help you provision your resources following AWS best practices.

With the successful implementation of AWS management tools, CT provides a broad set of services that help our customers easily manage and monitor their hybrid infrastructure resources. Using our fully-managed services, customers can automatically provision, configure, and manage AWS or on-premises resources at scale. CT uses Machine Learning algorithms to monitor infrastructure logs and metrics using real-time dashboards and alarms. CT also helps customers to monitor, track, and enforce compliance and security with the help of fully loaded AWS Management tools.

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